warranty claims

Oh no, we don’t like to hear this but don’t worry we got you covered. All our products come with a minimum 12 month warranty from time of purchase.

Please complete the following and email us, this will help speed up the process. We need to gather as much information as possible to resolve. Depending if its a minor or major issue will determine the outcome based on consumer rights.

Order Number:
Date of Purchase:

Payment Method

Full Name:
Contact Number:


Describe your issues your having?


When did these issues start happening?


Please attach pictures to show the issues. (We need these as we want to get it right, for example if issues with missing screws/bolts 95% of the time they are in a box) could be a easy fix!


Please know our team will investigate this further, expected outcome is normally 5 working days as we may need to speak with the manufacturer also. Hold tight, if we have any further questions the case team will contact you directly. When it comes to faults, we have reasonable allowances to resolve minor issues. Please contact us immediately (within 2 days) or reject delivery if your item is damaged in transit for valid insurance claims in transit.

Warranty claims can only be accepted from the original purchaser.

Look forward to working with you.





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Excluding: Custom Designs, Bulky items & Presale

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All our products are backed with a minimum 12 month warranty

30 days change of mind*

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Excludes opened Mattresses & Made to order

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