Stock & Delivery Update COVID-19 Lead Times

Due to the COVID19 (Coronavirus) Manufacturing has been disrupted & shipments to Australia - Please note that some items will not be restocked for a while once we sell out. We are doing our best to navigate this. Stock Numbers are running low across the collection and estimated arrivals are changing constantly. We are trying our best to navigate this was the many suppliers we work with - Thank you for your understanding Bedroom Factory Family.

Please come back here for further updates as things change.

Regarding delivery & Signing.

You are not required to sign for your delivery at all. Please advise the driver that you will not request to sign they will manually mark them off.

Any disruptions to the network, we will manage and keep you informed. Depending on the courier service if disruption we will make another method of delivery. Boarders are not stopping freight from moving across, though there may be longer delivery times but most trucks run at night. (This is a changing environment currently)

Supply

Major disruption regarding supply chain which will impact most businesses over the next few months. We are working with all our suppliers and imported stock. Some items are falling into pre-sale without locked in confirmed dates also. We will manage this case by case. The times and delivery are continuing changing, daily. We are trying our best to keep numbers of stock as accurate as possible including estimated delivery of items. This is changing daily. Please bare with us through this period. Our objective is to dispatch every order as soon as we can with the availability depending with this changing daily. Please be understanding in this time as we rely on information from our partners warehouses and more our stock ETA’s are not 100% confirmed and a estimated time. Please note that these times are changing in some instances stock is arriving earlier, or later. Please note that any changes with government laws may effect us in delivering to you in a prompt matter. We are watching these updates daily as 90% of our suppliers are based in melbourne. Manufacturing of Australian Made Beds have paused due to restrictions in melbourne, once they are open - your bed frame will start construction. Thanks for your patience and support.

Availability of ordered products

It may take longer for imported goods to arrive in Australia as governments shut down supply chains or introduce additional checks to limit the possible spread of coronavirus. The stock allocations that are shown are based of last known information from our partners warehouses and are not confirmed until placing the order due to the current environment. We are trying our best, with either a refund or another model or a rough eta if this unfortunately occurs. Please work with us during this time. We accept cancellation of orders that cannot be supplied due to delays with our suppliers. There is no cost to cancel your order.

PRESALE

Items that are in presale are provided estimated delivery times, this time frame can fall out of be sooner. When purchasing we allocate the item to you when it arrives. Please understand that stock can take some time to arrive.

 

If a business sold you goods before the supply chains were interrupted by changed government rules and then can’t supply them within the expected timeframe because of the rules, it is unlikely to be a breach of the ACL. Although you may still be entitled to a remedy. You should check the terms and conditions of your contract with the business to see what the situation is for your purchase.

We suggest you have understanding and patience during this unusual time, because many businesses are having to implement or change their sales processes and customer management policies and procedures at very short notice.

Talk to the business us about your concerns and see if a remedy can be offered.

 

Emails

Slight delay in email response times, trying our best to get back to you. In a lot of cases we need to seek answers from the warehouses/suppliers or couriers. This takes time and with a lot of closures/half capacity and so forth response times have slowed. We have made the interim modification of 10-4 working hours M-F to allow our people to catch up on requests at the start and end of day. The amount of emails we are receiving are higher then Christmas time. Thanks for your understanding. We will get back to you. 

Thank you for your continued support, bedroom factory 

Any further questions do not hesitate in contacting us below:

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