Keeping you updated

Updated 17.6

This page is regularly updated to outline status based on the multiple avenues we offer. Check back in for current updates. See below & any questions do not hesitate to contact the team. Appreciate your support for a small business, doing everything we can in a world of challenges & rising costs.

Dispatch

Some warehouses are impacted due to capacity. This is causing some delays on some orders leaving the warehouse between 2-7 business days.

Delivery

Slight impact to services due to capacity & locations. Some areas are taking longer to arrive too due to the demand on the network with less capacity of drivers. Please allow some more time for delivery where possible. Visit Courier Connect for further information.

Imports

Ongoing issue, not looking to improve for the next 3-6 months. Overseas lockdowns are still occurring causing delays on exports/backlogs. Shipments held at ports for processing. This impact has been felt since covid & relief hopefully soon. This may impact a Pre-Order item that’s imported. Please visit Pre-Order Guarantee in the event of a delay.

Custom

Though the lead time is decreasing for new orders. Orders waiting on fabric/materials are being processed as fast as possible in the current climate. Relying on third party providers of raw goods is causing a headache. Manufacturing sites have had a few members down due to illness causing capacity issues in work flow also. This has pushed Estimated Delivery back a few weeks on exisiting orders. They are doing there best to get back on top without sacrificing quality as hand made | Learn more about the process here

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