MELBOURNE METRO CUSTOM

Your order is booked for delivery

When you receive this notification, Your order has been booked in with Melbourne Same Day Courier Service for your new custom design.

DELIVERY ADDRESS CONFIRMATION

Please make sure your delivery address is correct before delivery. Fee’s for redelivery will occur in the event the address is incorrect.

Delivery Process

Few things on delivery

The driver will provide a time gap of approx 2-3 hours. Delivery includes room of choice, Install & Rubbish removal.

If anyone is sick, please advise us to reallocate delivery or leave at address. (No contact)

You may need to assist in moving the item to the room of choice.

Important Info

All time frames are Estimated. Depending on your location (Outer Metro takes longer) the size of the product & amount of items can factor in delivery times. Also uncontrollable events. Please make sure your product will fit, We won’t be liable for the product not being able to enter your properly due to size. Stairs may occur a additional cost. You may need to help the driver bring the products in. Redelivery fees occur if the job is booked & nobody is present for delivery.

Delivered Direct

Your item is being delivered direct by the manufacturers delivery team. They are proud of there products as much as we are.

Activate Your Warranty

Once installed, setup - Please take a photo & forward to us to activate your warranty as these are bespoke items made for you. This is required within 48-72 hours of accepting delivery.

Delivery FAQ

How do I track my order?

We will reach out to you 1-2 days before delivery. They don’t have live tracking & treat every order as a special delivery.

Can they install my product?

Yes, For additional fee they can install your product. Please contact us below.

Are you insured?

All our products are insured for peace of mind delivery.

Help! My product won’t fit!

It’s important to take measurements before purchasing, if a item doesn’t fit we won’t be liable for costs. Please contact the team.

Signing for delivery

If you sign off for delivery, you are signing it off as good condition. It’s important to check the product before doing this for the unlikely event of a damage issue.

Have questions about delivery?