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We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept payments made through PayPal for added convenience.

Split Your Payment? We got you.

Afterpay, Zip, Klarna and more available by stripe payments.

We offer trade on project basis, please contact the team based on the model, location & we will cater the best price possible. hello@bedfac.com.au / command@wyldhq.com.au

Online only

We offer flexible payment options through Afterpay and Zip Pay.

We offer change of mind, for 14 days but excluding custom items and bedding products opened. Organise the return and we will refund you.

Only available products marked as pick up.

ABN 43 631 287 682

wyldhq company.

To ensure the safety of our customers' sensitive information, we do not store any credit card information in our system. When making a purchase, customers will need to provide their payment information each time.

We have centralised all social media to wyldhq. All other pages are not used.

It's important to report any issues with your delivery as soon as possible. If your order is lost, damaged, or stolen during transit, please report it immediately or within 1-2 business days from the date of delivery. To report such issues, please visit our Contact Us page and select the "Damaged, Lost or Stolen During Delivery" option. Make sure to have your order number and the email address used to purchase your order ready. Our customer care team will assist you with the next steps to resolve the issue as quickly as possible.

At BF, we take the quality of our products and services seriously, and we want you to be completely satisfied with your purchase. Therefore, we ask that you please carefully inspect your items upon delivery and do not sign for them in good condition if you notice any damage.

We understand that it can be tempting to accept your delivery, especially if it's something you've been looking forward to receiving. However, signing for the goods means you are accepting them in good condition and confirming that they are fit for delivery.

If you notice any damage, please report it to us immediately. We cannot be held responsible for damage that is not reported within a reasonable timeframe after delivery.

We take pride in our products, and we want you to enjoy them in the best possible condition. So, please take the time to inspect your items carefully and report any issues as soon as possible to ensure that we can resolve them quickly and efficiently.

At BF, we strive to provide you with the best possible service, and we appreciate your cooperation in this matter.

Most BF products come with a 12-month warranty against manufacturing defects and issues with materials used. To make a claim, you will need to keep your invoice number as proof of purchase. Please note that some products may have a longer warranty period, and specific terms and conditions may apply.

For CUSTOM 5 Years structure.

If you discover that parts are missing from your order, please refer to the assembly manual included in the package. Take a photo of the assembly instructions which clearly show the missing parts, and then send the photo to us. We will promptly send the missing parts to you within 5 business days.

BF CUSTOM 5 year structural warranty applies to workmanship from date of purchase.  Photos are required upon setup (72 hours) to active your warranty as every design is bespoke for you. 
All our goods are insured for transit, in the event of issue please contact us with photos within 72 hours of receiving your order.

This excludes the following: Damaged caused by accident, Incorrect use or neglected, poor storage & does not extend to leather & fabric. Normal wear & tear.

In the unlikely event you discover a structural issue with your design please contact BF CUSTOM as soon as possible.

Please note that many fabrics have natural imperfections/textures/velvet suede/lighting - part of their overall appearance and is not a fault.  It’s important to order samples before committing, as online vs reality can be different at times. BF CUSTOM will not accept change of minds based on colours. With all fabrics they will fade if directly exposed to the sun, so avoid direct sunlight/environmental - as this is not covered under warranty. 

To activate your warranty as each item is bespoke. This needs to be done within 5 days of recieving your delivery. You need to send photos of your item setup. This is for record keeping.

To process a refund request for faulty products, we require supporting documents such as photos or videos that illustrate the fault or issue. For general cancellations visit Cancel Order

Our team will typically review these documents within 2-6 business days from the date they are submitted. If the request is validated, the refund will be processed and appear on the original form of payment within 5-10 business days.

Please feel free to contact our customer service team with any questions you may have.

Please note that this policy excludes CUSTOM products.

If you don't have access to the original payment method, we can provide a store credit as an alternative. Please note that we can only refund to the original payment method. If you have any questions or concerns, please reach out to our customer service team for assistance.

If you change your mind, BF may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for a store credit, the product must:

• Be unused and in the same ‘as-new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;
• Be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse, or any result of the failure to take reasonable care of the product;
• Not be subjected to the exclusions listed below.

As the original protective packaging (including box or carton) is carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners.

You will be responsible for the shipping costs irrespective of any free, discounted, or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

Fees that will be deducted from your store credit include:

• Initial shipping costs
• Return shipping costs
• 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance with BF's Return Policy. Returns for change of mind items are issued only by way of store credit valid 1 year from the date of issue. Within 5 business days of receiving your return, we will issue you with a store credit voucher via email in an amount equal to the price paid for the product, less initial shipping costs, return shipping costs, and restocking fee.

The following items will not be accepted for return:

• Mattresses & Bedding
• Pillows & Quilts
• Clearance items
• Australian made
• Personalised items
• Orders for commercial or non-domestic use

Please choose carefully when purchasing products as the above types of merchandise will not be eligible for returns unless the product fails to meet a consumer guarantee.

Yes, if the order is changed prior to dispatch from our warehouse. Please note that we process all our orders within 24-72 hours. (Sent to the warehouse for processing)

Change request must be received by 7am (AEST). If in case the item has already left the warehouse, return fees will apply. Please note that this excludes CUSTOM products. For order changes, please contact our customer care team.

The claim must be made by the person who has purchased the order. If any refunds are applicable, payment will be made to purchaser.

Refunds

Depending your payment choice will depend the time frame. 5-10 business days is the guide we provide but most cases sooner. In the event it doesn’t come in that time, please double check and revert back to the friendly team.

Returns We investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim.

Please note that if you don’t have access to your refund account, we can provide a store credit. We can only refund back to the original payment method.

At BF, we want you to have the best shopping experience possible, and that means being upfront and honest about the limitations of our sizing guide, fabrics, screen resolutions, and other factors that can affect the product you receive.

While we do provide a general sizing guide, we understand that some models may differ in size, which is why we cannot guarantee that every product will fit you perfectly. Similarly, fabrics and screen resolutions can vary from what you see on your screen to what you receive in person.

But don't worry - we've got your back. We always try to provide as much information as we can, including detailed product descriptions, so that you can make an informed decision before making a purchase. And if you're still unsure about anything, don't hesitate to contact our amazing team of experts, who are always ready to assist you in any way they can.

At BF, we're committed to providing you with the best shopping experience possible, and that means being transparent about the limitations of our products. But with our team of experts and detailed product descriptions, you can rest assured that you'll always make the right decision when shopping with us.

At BF, we want to ensure that our customers are satisfied with their purchases and that our products are used correctly. We recommend that all of our products be placed against a wall and on a supportive floor.

While we take every precaution to ensure that our products are of the highest quality, we cannot be held liable for incorrect installation, misuse of our products, or damage caused by improper protection of your floors. This includes brackets where supplied.

Therefore, it is essential to follow our recommended guidelines for installation and use to ensure your safety and satisfaction. If you have any questions about our products' proper use or installation, please do not hesitate to contact our team of experts, who will be happy to assist you in any way they can.

Custom made items are hand made to order and sizing can varies based on 5cm approx on measurements. Each item is unique.

At BF, we strive to provide you with the best possible service, and we want you to enjoy our products safely and responsibly. So, please take the time to read our recommendations carefully and follow them closely to avoid any issues down the line.