Delivery & Details
Delivery
Look - We can’t wait to deliver to you, We know how important it is to have a smooth journey from the warehouse to you.
Depending on the size of the product, your location and order we use different courier partners:
Here are some of our delivery partners we use
www.hunterexpress.com.au
www.alliedexpress.com.au
www.toll.com.au
www.auspost.com
www.fastway.com
How it works, Keep it simple.
1 Find your perfect fit - Place your order with us.
2 Order is Picked and Assigned via the warehouse.
3 Then allocated a Job Number or Consignment. (Depending on your location)
4 We send you a email to you or SMS whatever you have chosen your consignment or Job Number
Sometimes tracking takes some time to show, this is because when the courier picks up the job. They don’t scan it at the warehouse but once it gets to the depot. They go through a scanning machine and scan all labels. That’s when your order tracking updates.
Learning about delivery time frames:
Please know during peak periods, these times alter. This is a guide we are provided from our courier partners.
VIC / NSW / SA / QLD / ACT
5-10 Working Days is our Estimated Delivery Time Frame once goods dispatched.
Please note, Estimated Delivery times is once dispatched and factors out of our control by third party courier can cause delays. All estimated delivery times.
We want your order to you as soon as possible. Please let us know if you hit any hurdles during transit. We are here to help. Please note some delays occurring with delivery, though boarders lock down are not affecting this as freight is a essential service. We are managing deliveries on a daily basis including “no contact” please note the safety of our customers is everything and this is changing daily which as a small business is challenging to manage. Due to current climate of stock into australia our ETA’s stock levels may not be 100% accurate at this time as this is a changing/challenging factor. Depending on the advice of Australian Government and State Premiers we will be following there directions, as most of our suppliers are based in melbourne any changes in environment or government messages may delay deliveries. Please factor that in when purchasing.
Important information
Lighting and photos are a reference, Factors like your room may effect these. Our images are designed for impression purposes and environmental factors can alter the final product. Including staged lighting, please read the product description of the product that your purchasing - Colour guides are in reference guide for example greys come in many different tones, lines, tuff, buttons eg king will have more lines then queen, etc all depend on sizing of the design. The images we provide are a reference.Please contact us before purchasing if unsure before making your purchase with us. We recommend of bed heads to be placed onto a solid wall - this is to provide additional support.
Please note large items like packages can take longer then expected time frames upon dispatch as they may be sent via pallet or through multiple vendors. These packages are around 180kg.
Need some help?
Submit a request below
Email: team@bedroomfactory.com.au
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